Contact
We respond to all enquiries within two business days.
Product Support
Need help with a BACI product?
For installation questions, configuration help, or anything related to Case Relay — reach out and we will get back to you within two business days.
Use the enquiry form on the AgentExchange listing or reach out directly through Salesforce support channels.
General Enquiries
Everything else
Partnerships, product feedback, press enquiries, or anything else — use the same address. We read everything.
Documentation
Looking for setup guides?
The Case Relay admin setup guide and user guide cover installation, configuration, and day-to-day use in full detail.